Mama+Flame is a family based company and we treat our customers as such. It is our goal that our customers are completely satisfied with their purchase. If for any reason you are unhappy with your items, please contact us at firstname.lastname@example.org. We ask that you cover the return shipping in the event you have to return an item.
If you receive a damaged item, please contact us immediately. We will happily replace any damaged item that has been reported within 48 hours of confirmed order delivery. Please keep in mind that our products are 100% natural and homemade in small batches. There may be minor variations in wax color.
Once your returned item is received and inspected, we will send you a confirmation email to notify you of receipt and approval. All refunds will be credited to the original form of payment. Refunds will not be issued if:
the item is returned to us used or damaged
we have not received notification of your intent to return the item within 48 hours of confirmed delivery to you
Customer satisfaction is top priority for us. Please contact us immediately with any issues and we will try to accommodate you to the best of our ability!